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SHIPPING FAQ

Will tax be charged to my order?

Bestpresso is required to collect tax on behalf of local governments. Sales taxes are determined and administered on a state-by-state basis. Bestpresso has no jurisdiction over the rates imposed by the respective tax laws.

How can I modify or cancel my order?

We cannot guarantee changes or cancellations can be processed once an order is submitted. Our distribution centers package and ship orders as quickly as.
Please contact customer service at 718-532-2850 to request any changes to your order.

I have received Damaged, Missing, Expired or Incorrect items in my order. What can I do?

If you find something is missing, damaged or doesn’t belong in your order, please contact us as soon as possible via Email or toll-free phone at 718-532-2850. We are committed to providing our members with a perfect experience every time and will be happy to make the necessary adjustments.

Does Bestpresso offer free shipping?

All phone and online orders for $50.00 USD or more will ship for free with standard shipping.

How do I return an unwanted item or order?

We appreciate your business and look forward to do more in the future. If for whatever reason you no longer want a delicious cup of Bestpresso and have NOT opened the package, you may return it for a refund of the purchase price within 15 days of purchase.

Unfortunately if the package is open we will not accept returns due to health-code. We cannot process returns and exchanges for perishable items, such as coffee. Thank you for your understanding.

You may return unwanted, unopened original coffee boxes for proper crediting, to the following address:

Bestpresso INC.
Attn: Bestpresso-returns
140 58th street Unit 3B
Brooklyn, New York 11220

- Please note: items returned outside the 14-day policy will not be credited.
- Please note that your account will be credited within 30 days of receipt of the item at our warehouse
- Be sure to include a copy of your invoice in the package
- We streongly recommend using a traceable method of shipping to ensure and track delivery